Long Distance Frequently Asked Questions
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Question: Are there any monthly fees?
Answer: There is are no monthly fees for our standard long distance products. Enhanced Calling Card and Toll Free Service has a monthly service fee of $14.95
Question: How long will it take for my telephone number to be switched?
Answer: It should take approximately one week for your phone number to be switched to the Conquest Technologies Long Distance Plan.
Question: Is this plan good for large volume users or business?
Answer: Positively! All your calls will receive our special low rates - 24 hours a day, 7 days a week. There are no extra fees or hidden charges. If you have T-1's, e-mail a request for quote.
Question: How is the Conquest Technologies Long Distance Plan billed?
Answer: Each month, beginning about 30 days after the date of your order, long distance charges are billed to the method of payment selected by each member. Your call detail and end of month statement will be available online. To view your bill, go to the Member's Area and click the "View Bill" button. If you have additional questions, please contact us at 1-877-977-8940. You will be billed for all lines you signed up under your account, on one bill, using the method of payment you submitted with your last order. Do not enter lines of friends, etc. unless you plan to pay for their calls as well.
Question: Can I see my previous months' bills?
Answer: Yes, you can view all your prior bills. Just go to our Member's Area and click "View Bill". Then use the previous bills button to view earlier months bills.
Question: How do I obtain the enhanced calling card, or enhanced toll free unified messaging products?
Answer: Signing up for enhanced services is simple. Click the button for calling card service in step3 of the sign-up process.
Question: Can I get local service too?
Answer: At this time local service is not available, but keep watching for new service offerings.
Question: Are there any sign-up or installation fees?
Answer: There are no sign-up or installation fees for the Conquest Technologies Long Distance Plan. Your local telephone company may charge a fee of approximately $5.00 per line to change your long distance carrier selection. This fee may appear on your local telephone bill as a PICC Change Charge. You may receive a credit on your Conquest Technologies invoice to reimburse you for this charge. To qualify for the credit your lines must remain active on our service through three invoice periods. Refund requests must be submitted within six months of your original order together with a copy of your local telephone bill indicating a fee charged, and should be mailed with copies of the charge to: Conquest Technologies Communications 4035 Tampa Road, Ste. 6000 Oldsmar, FL 34677
Question: Are all phone numbers eligible for service?
Answer: No, telephone numbers outside the continental United States, pay phones and cellular phones, or numbers that do not use long distance, are not eligible for service.
Question: How do I sign up more than one telephone number?
Answer: When you sign up there is a button for additional phone numbers. Click this button and add as many lines as you want on your account. If you are already a Member, go to the Member's Area and select the Add Additional Lines option.
Question: Who is Conquest Technologies?
Answer: We are a continuously growing nationwide Integrated Communications Provider. Our primary focus has been on our customer's telecommunications needs and servicing those needs.
Question: Why Choose Conquest Technologies?
Answer: We Committ to the Highest Quality of Service at the Lowest Possible Price. We offer our customers personalized service and discounted rates, while maintaining quality and reliability.
Question: Do I dial any extra numbers to call long distance?
Answer: No, just dial 1, the area code and the phone number you want to call.
Question: What are Universal Service Charges?
Answer: The Universal Service Charge will be assessed to your monthly charges on your long distance bill. The Universal Service Fund was created to insure that telecommunications services are affordable for rural schools, libraries, and health care facilities. Conquest Technologies is required by the FCC, as a long distance provider, to contribute to the Universal Service Fund based on the billed revenue of our customers.
Question: What are Presubscribed Line Charges (PICC)?
Answer: These charges are a FCC Mandated, per line, charge for mulitiple business lines that will appear on your monthly Conquest Technologies bill for customers with more than one phone line. This charge is a result of legislation and FCC decisions regarding access reform. Access is the ability of a customer to access a carrier's network. This access is provided by the local telephone company. Conquest Technologies is billed, and must pay, a per line charge for each of our customers to their local telephone company. This is a charge which must be paid each month. Our customers will be billed not on how many calls they make a month, but on the number of lines they actually have in their business. We appreciate your selecting Conquest Technologies, and will continue to work on your behalf to minimize the impact of these new regulatory charges.
Question: What is the difference between interLATA & intraLATA?
Answer: There are actually 4 terms that describe access areas: interstate, intrastate, interLATA, and intraLATA. Some of these overlap and are frequently used interchangeably - which leads to the confusion. LATA: Local Access and Transport Area. Think of a lata as somewhat similar to an areacode (not the same, but a geographically defined area none the less. Some states are broken into many LATAs others may only have one.)
Question: What is intraLATA then?
Answer: IntraLATA is your local service area. In some states the entire state is covered by one LATA, so every call within that state would be considered intraLATA. Other states have several LATAs, so calls within your own LATA are intraLATA (also called local long distance), and calls within your state but outside your service area are interLATA. Both of these are also referred to as intrastate by most consumers.
Question: And what is interLATA?
Answer: InterLATA is service between two different LATAs. This could be between 2 LATAs in your state or between your LATA and one in another state. It doesn’t matter - they are technically both interLATA and that is how the carriers refer to them - anything outside your local LATA is interLATA.
Question: Why is it so confusing?
Answer: The confusion comes from the public perception and how they have come to refer to these. Most people refer to interLATA calls between states as interstate and calls within their state as intrastate but, while this is geographically accurate, it is technically inaccurate. Interstate and intrastate only divide the calls for regulatory purpose (inTRAstate = PUC, inTERstate = FCC).
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